- Included Features: DID (direct inward dial) phone number, unlimited domestic outbound and inbound minutes, voicemail, voicemail-to-email notifications, forward/transfer calls to external route points, access to the Connect Portal, Connect Client desktop application (IM, presence, call routing, softphone, etc.) 8-party audio conferences, 4-party web conferences, video calling (peer-to-peer), video collaboration via MiTeam Meetings (8-party), Outlook® integration, Teamwork collaboration app, click-to-call capability via the Web Dialer and App Dialer apps, Find Me (mobile extension), Connect for Mobile app (Android and iOS phones), Connect Telephony for Microsoft®, and Connect for Chrome™ browser.
- Available Add-ons: The Essentials profile can be upgraded to add the following: Fax (email-to-fax), Scribe (voicemail-to-email transcriptions), “Always On” Call Recording functionality, Salesforce® or other CRM integration, most Contact Center features, and Archiving for 7 years (IMs, call recordings, audio and web conference recordings) vs. normal access to recordings.
- Unavailable: The Essentials profile cannot be used with “On Demand” Call Recording or Operator for Connect Client.
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