- Included Features: DID (direct inward dial) phone number, unlimited domestic outbound and inbound minutes, voicemail, voicemail-to-email notifications, forward/transfer calls to external route points, access to the Connect Portal, Connect Client desktop application (IM, presence, call routing, softphone, etc.), 25-party audio and web conferences, video calling (peer-to-peer), video collaboration via MiTeam Meetings (50-party), Outlook® integration, Teamwork collaboration app, click-to-call capability via the Web Dialer and App Dialer apps, Find Me (mobile extension), Connect for Mobile app (Android and iOS phones), Scribe with 30 minutes per month of 60-second voicemail-to-email transcriptions, “On Demand” Call Recording, Salesforce® or other CRM integration, Connect Telephony for Microsoft®, and Connect for Chrome™ browser.
- Available Add-ons: The Premier profile can be upgraded to add the following: Fax (email-to-fax), “Always On” Call Recording functionality, all Contact Center features, and Archiving for 7 years (IMs, call recordings, audio and web conference recordings) vs. normal access to recordings.
- Unavailable: The Premier profile cannot be used with Operator for Connect Client.
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